When directed to by support, please download and run the small application from the following link which will allow us access to your computer.  Provide the support technician with your personalized ID and Password.

For your security, the password is unique and is good for one session only.  Once you close the applet, the password is no longer valid.

Click HERE to download the needed remote access software

This is what your screen will look like after you execute the small program.  We will need your ID and Password to access your computer remotely.